Privacy Policy

Last updated:<\/strong> May 18, 2026<\/p>

At Istanbul Shuttle Travel ("we", "the company"), we prioritize the privacy and security of your personal data at the highest level. This privacy policy explains what information we collect when you use our website and services, how we use that information, and how you can protect your rights.<\/p>

1. Information We Collect<\/h2>

We may request the following information during reservation, membership, and communication processes:<\/p>

• Identity information:<\/strong> first name, last name, date of birth (requested only if mandatory).<\/li>
• Contact information:<\/strong> email address, phone number (including WhatsApp), billing address.<\/li>
• Reservation details:<\/strong> departure\/arrival point, date and time, number of passengers, flight code, additional service preferences.<\/li>
• Payment information:<\/strong> your card details are never stored on our servers<\/em>; processed securely via our PCI-DSS compliant payment provider (iyzico).<\/li>
• Technical information:<\/strong> IP address, browser type, device information, cookie data, page view data.<\/li> <\/ul>

  2. Purposes of Using Information<\/h2>

  • To create, confirm your reservations, and deliver vouchers.<\/li>
  • To provide customer support; respond to requests, complaints, and suggestions.<\/li>
  • To improve our service quality and website usability.<\/li>
  • To fulfill our legal obligations (tax, invoicing, auditing).<\/li>
  • To send campaign, discount, and informational notifications with your explicit consent.<\/li> <\/ul>

    3. Sharing of Information<\/h2>

    We share your personal data only with the following parties, to the extent required by the service:<\/p>

    • Our drivers and operations team<\/strong> — name, phone, and meeting point data to complete the reservation.<\/li>
    • Payment provider (iyzico)<\/strong> — only information necessary for payment processing.<\/li>
    • Legal authorities<\/strong> — when required by authorized authority decisions or legal obligations.<\/li> <\/ul>

      Your personal data is not sold<\/strong> or rented<\/strong> to third parties for advertising or marketing purposes.<\/p>

      4. Cookies<\/h2>

      We use cookies on our site to improve user experience, manage sessions, and collect statistics. You can reject or delete cookies via your browser; however, some features may not function properly.<\/p>

      5. Data Security<\/h2>

      Your personal data is processed on secure servers via encrypted channels. It is protected with SSL certificates, password hashing (bcrypt), access authorization layers, and regular security updates. Nevertheless, no data transmitted over the internet can be guaranteed 100% secure.<\/p>

      6. Retention Period<\/h2>

      Your data is retained only as long as necessary for the purpose of processing or for legal retention obligations (e.g., at least 10 years under tax legislation). Expired data is securely deleted.<\/p>

      7. Your Rights (KVKK Article 11)<\/h2>

      Under KVKK, you have the following rights:<\/p>

      • To learn whether your data is processed,<\/li>
      • To access and request a copy of your data,<\/li>
      • To request correction of inaccurately processed data,<\/li>
      • To request deletion or destruction under certain conditions,<\/li>
      • To obtain information about third parties to whom your data is transferred,<\/li>
      • To object to processing,<\/li>
      • To claim compensation for damages caused by unlawful processing.<\/li> <\/ul>

        You can exercise these rights by sending a written application to info@istantravelpoint.com<\/a>. Your requests will be answered within legal timeframes.<\/p>

        8. Policy Updates<\/h2>

        This policy may be updated from time to time due to changes in legislation or updates in our service scope. Registered users will be notified by email about significant changes.<\/p>

        9. Contact<\/h2>

        For questions regarding our privacy policy, you can contact us:<\/p>

        • Email:<\/strong> info@istantravelpoint.com<\/a><\/li>
        • Website:<\/strong> https:\/\/istantravelpoint.com<\/li> <\/ul>